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  2. Terms and Conditions

Terms and Conditions


Dliveery policy

Delivery and assembly service is currently available from NAFFCO in each of the following major cities: Medina, Makkah, Jeddah, Dammam, Khobar and Yanbu

Delivery and installation will take place within 3-7 working days. Its calculation starts after 24 hours from the date of the purchase.

The company is not responsible for any delay caused by the customer

Coordination will be made to complete the delivery and installation procedures after paying all amounts in full to NAFFCO.


Installation policy

A NAFFCO air-conditioning installer may need to visit the site prior to installation to assess whether other arrangements are needed beyond basic installation procedures, such as: additional piping extension, difficulty in accessing the outdoor unit, the need for a crane to access them, etc. .

The basic installation includes a set of 4 meters pipes for wall-mounted split air conditioners with capacity of 18, 24 thousand for some types only and does not include any civil or electrical work.

If additional work is required, the costs will be as follows:

The cost of the additional extension ranges from 60 – 75 Saudi riyals per meter depending on the capacity and type.

The cost of the outdoor unit base is 50 riyals for each base.

The cost of removing the old split unit (s) is 150 SAR per unit.

In the case of an existing extension, the distance between the copper pipes and the ceiling must be 40 cm, and there will be additional costs of 100 riyals in lieu of breaking work.

Drainage work, and any additional arrangements for safe access to install outdoor units will require additional fees as agreed with the AC installer.

The installation of air-conditioning units does not include any painting, plumbing, foundation, extension of electricity or the installation of a trunk.

The air conditioner installation contractor shall not be responsible for the quality and quality of pipes and drainage lines, if they are previously established.

An AC installer will always work according to the NAFFCO or supplier’s installation manual. In the event the customer insists on the installation in contravention of the manual or best practices, NAFFCO will not be held responsible for any deterioration in the efficiency of the unit (s) performance.

It is the responsibility of the customer to choose the appropriate air conditioning capacity for the air conditioner. Therefore, NAFFCO is not responsible for the deterioration in performance due to poor selection of the suitable air conditioning capacity for the space.

All air conditioners installed for basic operation must be tested by the contractor for the installation of air conditioning.

The air conditioner installation contractor will submit a report on the installation after the completion of the works, signed by the customer and the installation officer.


Cancellation policy

1- Cancel the purchase before installation

To cancel the purchase or part of it, the customer must contact us from 8:00 am to 6:00 pm from Sunday to Thursday (excluding Saudi public holidays). The customer can also cancel the process when the air conditioner installation contractor calls him to schedule the date of delivery and installation. In this case an administration fee of 5% of the total purchase amount will be charged.

2- Canceling the purchase upon delivery

The customer has the right to cancel the purchase process or part of it upon delivery of units to the agreed location, provided that:

The condition of the requested unit (s) is in its original condition

The requested unit (s) is in its original package

All accessories and materials included are included

We would like to draw your attention to the fact that an amount of 100 Saudi riyals is deducted, deducted from the cost of delivery, in addition to 5% as administrative fees from the total purchase amount.

Please note that refunds are expected within 14 business days with the same payment method.

Ensure that an authorized person – 18 years and over – is present at the time of the agreed appointment. In the event of no show, NAFFCO does not leave any materials on the site. The customer is solely responsible for the connection and rescheduling of the delivery and installation.


Return and refund policy after or during installation

Please note that there is no refund if the unit (s) are in the process of being installed or have been installed.

Damaged units take back policy

If the unit (s) were damaged at the time of delivery, we will gladly replace the unit (s) as soon as possible without any additional cost to the customer.

Payment policy

There are two payment methods:

Credit Cards: The Online Financial Sales Officer account can be used directly via rowad checkout by providing payment gateway account information.

In the event of payment by bank transfer, the payment will be verified within 48 hours, and after that, delivery and installation will take place within 7 working days from the date of receiving the payment

SADAD: Please note that payment rules and regulations must be applied.

It should be noted that the Payments Links will be managed by a third party separate from NAFFCO.

All information provided when using third-party services must be at the customer’s own risk.

NAFFCO is not responsible for any misuse of the information provided to a third party.

NAFFCO will protect – to the best of its capabilities – all information provided by the customer through the NAFFCO website.

All links provided through NAFFCO are provided for customers’ convenience.



The return policy is subject to change without prior notice but will not affect any purchase made prior to the change date.

NAFFCO will not sell any of your information to a third party.

NAFFCO may contact you for promotions in the future.

In no case shall NAFFCO be liable for any special, direct, indirect, circumstantial or incidental damages, or any damages of any kind whatsoever, whether in the course of implementing the contract, negligence, or any other damage arising from the use of the service or its contents. Or what is related to it. NAFFCO reserves the right to make additions, deletions, or modifications to the contents of the Service at any time without prior notice.